What if I select the wrong service?

Don’t worry — every handbag is individually assessed before any work begins. If a different level of care is recommended, we’ll contact you to discuss options before proceeding.
 

How long does the Handbag Spa process take?

Turnaround times vary depending on the service selected and the condition of your item. Once your handbag has been assessed, we’ll confirm the estimated timeframe.
 

Do you accept handbags Australia-wide?

Yes. We offer insured courier collection Australia-wide, with clear instructions provided after checkout.
 

Is my handbag insured while in your care?

All handbags are handled with the utmost care and are covered while in our possession and during insured courier transit.

Can all stains or damage be removed?

While many issues can be significantly improved, some stains, colour loss or structural damage may not be fully reversible.
We’ll always be transparent about expected outcomes following assessment.
 

When should I request a personalised quotation instead?

If your handbag is heavily worn, has colour transfer, mould, odour, or structural damage — or if you’re unsure which service to select — we recommend requesting a personalised quotation before booking.